17025 Mount Rose Hwy

Suite C

Reno NV, 89511

(775) 849-3000

Mountain Medical Practice

Messaging Privacy Policy

Effective Date: April 17, 2026
Your privacy is important to us.

Mountain Medical Practice (“we,” “our,” or “us”) is committed to protecting your privacy.  This Privacy Policy applies to the Mountain Medical Practice Notifications messaging program, and it explains how we collect, use, and safeguard information when you opt in to receive text messages from us – including SMS (Short Message Service) that allows sending short text messages and MMS (Multimedia Messaging Service) that allows sending multimedia content like images, videos, and audio.

Information We Collect:

When you opt-in to our SMS service, we may collect:

  • Your mobile phone number
  • Consent records (date/time and method of opt-in)
  • Message interaction data (example: whether you open or respond to texts)
How We Use Text & Media Information:

We use the information collected to:

  • Send appointment reminders, health tips, and practice updates
  • Notify you about office closures or telehealth options
  • Respond to requests for support (example: HELP replies)
Data Sharing:

We do not sell or rent your mobile information.  Your number and SMS consent status may be shared only with:

  • Trusted SMS platform vendors (under contractual obligation to protect data)
  • Legal authorities, if required by law
Data Security:

We implement reasonable technical safeguards to protect your mobile data.  Our office uses a HIPAA-compliant communication platform through a VOIP (Voice over Internet Protocol) service provider with privacy safeguards in place, including privacy and security business agreements with technology vendors in accordance with federal regulations.  Although our VOIP carrier provides HIPAA-compliant messaging and encryption safeguards, no form of electronic communication can be guaranteed to be 100% secure.  By consenting, you acknowledge and accept this minimal risk.

Your Rights:

You may:

  • Opt-out at any time by replying STOP
  • Request assistance by replying HELP
  • Call us at  📞 (775) 849-3000
  • Email us at  📧 Mail@MountainMedicalPractice.com
Changes to This Policy:

Your mobile data will be used only as described in our Messaging Privacy Policy and general Privacy Policy.

Carriers & Liability:

Carriers are not liable for delayed or undelivered messages.  Delivery is dependent on your mobile network operator.

Changes to Terms:

We may update this policy.  Changes will be posted on our website at www.MountainMedicalPractice.com.  Continued use of our SMS service after changes implies acceptance.